Complaints and feedback
Complaints
Making a complaint means speaking up about something you do not like or something you are not happy with. It can be about anything that our services do, or it might be about someone who works for us. Making a complaint can be a good way of making things change for the better. This could be done by talking to someone, calling us on the telephone, or by writing us a letter or sending an email.
Remember, it is OK to complain and a copy of our Complaints policy can be found here and here. We need to know what is wrong with Watford Mencap services so that we can try to make them better.
To download our complaint form, click here.
If you would like to make a complaint please contact us on 01923 713620 or email admin@watfordmencap.org.uk.
Feedback
Watford Mencap is also pleased to receive your comments. They are used to develop services by sharing praise and good practice with individuals and services.
If you would like to comment on Watford Mencap, please fill in our feedback form and post it to 92a Langley Road, Watford, Hertfordshire, WD5 0ES. Alternatively, you can email it back to admin@watfordmencap.org.uk or you can call us at 01923 713620.
Care Concerns
Hertfordshire County Council is able to receive your concerns directly if you have them about Watford Mencap or any other social care provider in Hertfordshire. The Care Concerns line is not for urgent concerns about abuse, more general concerns. People who use support services, their families, and paid or volunteer staff can report concerns.
You can report concerns about adults online here, or you can contact Hertfordshire County Council directly by phoning 0300 123 4042 or emailing acs.complaints@hertfordshire.gov.uk.