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Community Operations Manager

Job Title: Operations Manager – Community

Location: Watford, Hertfordshire

Hours: 30–37.5 per week (4–5 days, occasional evenings/weekends)

Salary: £45,000 pa FTE (based on a 37.5 hour week)

Contract: Permanent


About Us

Watford Mencap supports over 800 people with learning disabilities and their families across South West Hertfordshire. We are an independent charity with over 70 years’ experience, and we are expanding with a brand-new community hub in Watford.


The Role

We are seeking an experienced Operations Manager to oversee our community services, including our advice service, short breaks, adult day opportunities, Café in the Library, leisure clubs and participation projects.

You’ll provide strong leadership, manage project managers, ensure compliance with Ofsted/CQC standards, and develop new services that meet local needs. This role is part of the senior operations team and includes on-call responsibility.


About You

  • Proven management experience in social care/community services
  • Strong leadership and staff development skills
  • Knowledge of safeguarding and social care regulations
  • Budget management and business development experience
  • Flexible, resilient and collaborative approach
  • Driving licence and own car required


Why Join Us?

  • Rewarding role making a real difference
  • Exciting opportunity to shape a new community hub
  • Supportive and values-led organisation


Apply today and help us create inclusive, person-centred services in Hertfordshire.


Please read our Job and Person Description and our benefits here.


Apply Here

Support Worker in Community Activities

Full time, £23,809.50 pa


Do you want a job where you can make a difference every day?
Would you like to support someone to make the most of their life?


If the answer is Yes, come and work for Watford Mencap.


We are recruiting Support Workers to join our Community Activities for Children & Adults service based in Central Watford, working with young adults and children with a learning disability.


It's no ordinary job and every day can be different. Most importantly it's about offering opportunities for children and young people to experience things that many of us take for granted.


You will act as a role model for less experienced staff, organising sessions and ensuring those attending have an enjoyable time, with a clear emphasis on a person-centred approach to promote clients’ independence, decision making and choice.


The job is very varied and will involve 1:1 support including personal care, planning and delivering experiences for people with profound and multiple learning disabilities, planning and cooking meals, assessing new clients and updating support plans. This means a flexible “can do” attitude, good IT skills, alongside an eye for detail, emotional resilience and being able to juggle a broad and diverse workload are all really important in this role. In return you will find this an extremely rewarding role where you will be making a real difference to young peoples’ lives on a daily basis.


The service offers a wide range of services including:

· After School activities

· Holiday schemes

· Overnight Adventure break,

· Parent group for under 5’s

· Weekend activities

· Day opportunities for young people age 18 – 25 years with Profound and Multiple Learning Disabilities.


The service is registered on the Early Years Register.


Being a driver is an advantage as that can help people with limited mobility to be able to get out and about. Previous experience is advantageous but not essential, it is much more important that you share our values and can demonstrate this. You will receive appropriate training to develop skills and increase knowledge.


If you are interested, apply by completing an  Application form


Please find here the job description and person specification. Click here for details of our benefits.


Part-time @ 22.5 hours per week (Mondays & Thursdays) or full time @ 37.5 hours per week


Job Types: Full-time and part time


Pay: £12.21 per hour, rising to £12.74 per hour on successful completion of probation & training. £23,809.50 pa (full time) 



Apply Here

Supported Living Personal Assistant

Would you like a job where you can make a difference every day?
Would you like to support someone to make the most of their life?


If the answer is Yes, come and work for WATFORD MENCAP. We are recruiting:

PERSONAL CARE ASSISTANTS to work in our small, personalised “supported living” homes in South/West Hertfordshire.


£26,700 pa * (Full time) / £12.21 per hour
Rising to £12.74 per hour after successful completion of probation and training (equivalent to £27,700 pa)


Full time and part time opportunities available

We are seeking enthusiastic, energetic and passionate workers to support 1 or 2 individuals with Learning Disabilities in their home. It's no ordinary job and every day can be different. Most importantly it's about offering opportunities for people to experience things that many of us take for granted.


· You will support individuals with their daily living activities, looking after their home and preparing meals.

· You will offer companionship, encouraging and teaching new skills and developing interests to increase independence and enjoy new experiences.

· You will support individuals with day to day personal care.

· You will be empowering people going to the shops; to clubs; to the cinema or theatre, or just for a cup of coffee with friends.

· You will be working in a small, committed and relaxed team.


This role can be both rewarding and challenging as you support people with their everyday needs, communication and assisting them to maintain their emotional health and general wellbeing.


You will work flexibly and need to be able to join in with weekend and evening shifts; and sleep-ins. We are supporting people in great locations close to Watford, with good links to bus and train travel.


Being a driver is a big advantage as that can help people with limited mobility to be able to get out and about, and can bring even more variety to the role.


If you feel passionate about all people being given an opportunity to live life to the full then this type of job could suit you very well. Previous experience somewhere in social or healthcare or mental health support is helpful but not essential. It is more important that you share our values in your approach and can demonstrate this. You will receive appropriate training to develop skills and increase knowledge.


Watford Mencap offers a comprehensive training program including the care certificate if you don't already have this. We are committed to offering opportunities to develop skills and abilities. You can join the Care Academy for a range of additional Discounts and Benefits in this role.  https://www.hertscareacademy.com/

If you are interested, apply by completing an  Application form


Please read the Job Description and Person Specification and about our benefits here.


Salary: £12.21 /hour (£26,700 per year), full-time position is 37.5 hours. Rising to £12.74 ph (£27,700 pa) on successful completion of probation & training. 

You will work shifts of a mixture of early shifts, late shifts, weekends and bank holidays and sleep-ins. 


*Additionally, sleep in duties are paid at around £63 per sleep-in. A full-time salary with a sleep in duty per week is around £26,700 pa. 


Apply for this role

Support Worker - Residential

Full time - Circa £26,700 pa* + benefits
Part time - £12.21 per hour + benefits + sleep-in allowance

Do you want to make a difference to someone’s life?
You could make a difference by supporting someone with a learning disability to carry out their daily activities like shopping or meeting friends.

£12.21 an hour plus benefits, rising to £12.74 per hour after successful completion of probation and training (equivalent to £27,700 pa)


We are looking to recruit people who share our values and who have a strong commitment to promoting the rights of people with a learning disability.

We support people to have opportunities to achieve the things they want to do, from everyday household tasks, community participation and opportunities to grow and develop their talents.


We want the people we support to have the highest quality of life. You will receive training to develop skills to make that happen. In return, we expect professionalism, enthusiasm and a positive attitude.


Our Values are

We are INCLUSIVE People with learning disabilities are at the heart of everything that we do.

We are RESPECTFUL We work in a person-centred way, whilst listening to the views of all.

We are WELCOMING We are approachable and value all.

We are PROGRESSIVE We promote learning to support everyone to achieve their potential.

We are CHALLENGING Through our work we will push the boundaries for individuals, organisations, and society.


  • You will work in a small committed team helping a small group of people get on with life, so you can really get to know people well. You will supported by a manager close by.
  • Support people with their daily life, which might include personal care, looking after the home, with planning, decisions and trying new things.
  • You will support people to get out and about, join in with activities and be part of their community.


Being a driver is an advantage as that can help people with limited mobility to be able to get about.


Watford Mencap offers a comprehensive training program including the care certificate if you don't already have this. We are committed to offering opportunities to develop skills and abilities. You can join the Care Academy for a range of additional Discounts and Benefits in this role.  https://www.hertscareacademy.com/

Salary: £12.21 /hour (£26,700 per year), full-time position is 37.5 hours. Rising to £12.74 ph (£27,700 pa) on successful completion of probation & training. 

You will work shifts of a mixture of early shifts, late shifts, weekends and bank holidays and sleep-ins. 


Sleep in duties are paid at around £63 per sleep-in. A full-time salary with a sleep in duty per week is around £26,700 pa

Our locations are Rickmansworth at the top of Berry Lane, Chorleywood, near the high street and station and Bushey.


Job Types: Full-time, Part-time, Permanent


If you are interested, apply by completing an  Application form


We will conduct telephone interviews to identify how candidates meet our values. Following this, successful candidates will be invited to a face to face interview and asked to complete an application form.


An enhanced DBS will be required for the successful candidate.


Apply for this role

Community Buddy

Would you like a job where you can make a difference every day?
Do you feel passionately about all people being given an opportunity to live life to the full?


If the answer is Yes, come and work for Watford Mencap. We are recruiting Community Buddies for our Care and Support Agency.


We are looking for energetic, enthusiastic and passionate people to support adults and children with learning disabilities, both in their own homes and their local community. You will be an important part of the Care and Support Agency team, working individually with people; providing personal care and giving medication, as required. You will have regular clients which will enable you to develop relationships and see individuals flourish over time.


A flexible, “can do” attitude, good IT skills, alongside an eye for detail, emotional resilience and being able to juggle a broad and diverse workload are all really important in this role. In return you will find this an extremely rewarding role where you will be making a real difference to peoples’ lives on a daily basis.

We are recruiting Community Buddies that can work days and weekends, either on a permanent part time basis up to 30 hours per week or as a casual worker. Visits are generally 3-4 hours each.


It's no ordinary job and every day can be different. Most importantly it's about offering opportunities for people to experience things that many of us take for granted. Every day can be different, here are some examples:


· Support families to get ready in the morning

· Support with shopping

· Going out for coffee/lunch/dinner

· A visit to the pub, clubs, cinema/theatre, shows.

· Support with accessing sport/visiting sporting events

· Meeting friends


As a Support Worker you will receive support and leadership from the Team Leader and manager and you will be able to share knowledge and learning with your colleagues both in the Care and Support Agency as well as in the wider organisation


Previous experience can be advantageous but not essential; it is much more important that you share our values and can demonstrate this.


Part-time hours: 30 per week

Job Type: Part-time

Salary: £12.21 - £12.74 per hour


If you are interested, apply by completing an  Application form


Read our Job Description and Person Specification and our benefits here.


Apply for this role